- Begin meetings with a brief friendly check-in
- Paraphrase what colleagues say to show comprehension
- Share personal anecdotes sparingly to humanize yourself
- Interrupting to redirect conversation prematurely
- Using humor inappropriately which can alienate certain audiences
- Failing to follow through after expressing interest
Steps for leaders
- Schedule regular informal touchpoints beyond formal reviews
- Model active listening by summarizing key points periodically
Team-building activities
- Host lunch and learns where members present topics of passion
- Incorporate role playing exercises that practice respectful disagreement
| Style | Tone | Focus |
|---|---|---|
| Affable Def | Warm and clear | People and goals |
| Authoritative | Direct and firm | Tasks and deadlines |
| Passive | Neutral and reserved | Avoidance of conflict |
- Use inclusive pronouns when possible
- Set aside distractions during conversations
- Practice gratitude openly
- Clarify expectations early
- Follow up consistently